Introduction
On these pages we tell you how to request information from us under Freedom of Information and allow you to view information we have released under the Act. An explanation of our publication scheme is also provided. |
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Requesting information
Most of the information listed in our Publication Scheme is available to download from this website. If the information you seek is listed in our scheme but is not published on this site, please contact us:
You can email your request to FOI.Publication_Scheme@slc.co.uk.
Information can also be requested by telephone; please call us on 0141 306 2000.
All information under the Scheme will normally be available in paper copy form. Please address any written requests to:
Freedom of Information Office,
Student Loans Company Limited,
100 Bothwell Street,
Glasgow
G2 7JD
When writing to us to request information, include your name and address, full details of the information or documents you would like to receive, and any fee applicable (see Our charging -policy for further information on fees).
When requesting information from us, please provide a telephone number so that we can contact you, if necessary, to clarify the details of your request.
Feedback
We constantly review and seek to improve our Scheme. We welcome feedback on how we can develop further. If you would like to comment on any aspect of our Scheme or let us know how it can be improved, please contact us.
Complaints
Should you wish to complain about any aspect of our scheme please contact us and we will try to resolve your complaint as quickly as possible.
Any complaint will be acknowledged within five working days of receipt and we will respond in full within twenty working days.
