Section 19 of the Freedom of Information Act 2000 states that it is the duty of all public authorities (including non-departmental public bodies) to adopt and maintain a Publication Scheme. The Publication Scheme should contain details of the classes of information that the body publishes or intends to publish and details of any charges for accessing such information.
The Act was designed to promote a culture of openness and accountability amongst public sector bodies by providing people with rights of access to the information held by them. It is intended that by granting rights to access information under publication schemes, people will better understand how public authorities carry out their duties, why they make the decisions they do and how they spend public money.
Our Publication Scheme consists of categories of information within which you will find the classes of information that we undertake to make available. It has been approved by the Information Commissioner and ensures that we meet the requirements of the Act.
Most documents in the Scheme are available on the web and can be accessed via a web link. A small number of are only available in hard copy (paper or CD Rom).
These can be accessed by contacting the Freedom of Information Office. A small charge may apply in this instance.
Categories of Information
Corporate Information –details the structure and objective of SLC.
Human Resources - relates to information which collectively explains how SLC manages our own human resource requirements.
Legislation – details of the legislation that establishes us, that regulates how we operate, and that gives us our responsibilities and powers.
Customer Information – provides information that SLC currently makes available to our customers for the purpose of general guidance and assistance.
External Contacts - this information is also available on this website via Links.
The following information is available as a paper copy or on CD Rom. Any request will incur an adminstration charge.
Corporate Information
This information is available on the web, by paper and on CD Rom, with the exception of Monthly Key Performance Indicators which are only available on paper or CD Rom. There is an administrative charge for paper copy or CD Rom.
- Organisational Structure (58kb)
- Corporate Decision Making Process
- Minutes
- Quality of Performance Indicators
- Press Releases
Equality Scheme
This information is available on the web, by paper and on CD Rom. There is an administrative charge for paper copy or CD Rom.
- Equality Scheme (1415kb)
Human Resources
This information is mostly available on the web or by paper and on CD Rom. Two Classes – Induction and Job Descriptions – are only available on paper and CD Rom. There is an administrative charge for paper copy or CD Rom.
- Vacancies
- Induction
- Job Descriptions
- Internal Policies that relate to Recruitment
- Staff Policies
Legislation
This information is mostly available on the web or by paper and on CD Rom. Ministerial targets are only available on paper and CD Rom. There is an administrative charge for paper copy or CD Rom.
- SLC Legislation
- SLC Functions
Customer Information
This is mostly available on the web or by paper and on CD Rom. The Monthly Complaints report and Loan Agreements, however, are only available on paper and CD Rom. There is an administrative charge for paper copy or CD Rom.
- Services
- Operation of Student Finance System
- Complaints Procedure and Statistics
- Loan Documentation
External Contacts
There is an administrative charge for paper copy or CD Rom of this information.
- Department for Innovation Universities and Skills
- HM Revenue & Customs
- Local Authorities
- SAAS
- ETLLD (Enterprise, Transport and Lifelong Learning Department)
- DELni
About the Publication Scheme
Under the Freedom of Information Act 2000 each public authority must produce a Publication Scheme describing:
- the information it will publish
- how this information will be published
- whether or not the information is available free of charge
The Scheme is not a list of all publications or information that the Company publishes, rather it refers to classes of information that we will make available. It describes the types of information that the Company produces and aims to enable to make that information easily accessible. The Scheme does not contain a list of everything that is on the Company’s website but it does provide links to areas within it.
The Scheme is available on request in Welsh, Braille and Audio. On some occasions we may need to edit the material we make available. This will usually be because of concerns about confidentiality, invasion of privacy or commercial sensitivity. Other possible reasons include the public interest and legal professional privilege.
Freedom of Information Office
To request information that is only available in hard copy, please contact us via:
- Freedom of Information Office
The Student Loans Company
100 Bothwell Street
GLASGOW
G12 0NR - 0141 306 2000
fax: 0141 306 2033
minicom: 0800 085 395
email: FOI.Publication_Scheme@slc.co.uk
If your request means that we have to do a lot of photocopying or printing, or pay a large postage charge, we will let you know the cost before fulfilling your request. Any costs are payable in advance.
To help us process your request quickly, please clearly mark any correspondence “PUBLICATIONS SCHEME REQUEST” (in bold CAPITALS please)
If the information you’re looking for isn’t available via the Scheme and isn’t on the website, you can still contact us to ask if we have it. We also welcome any comments or suggestions you may have about improving the Scheme.