The Company’s most recent awards and accreditations include:
- The company as a whole is recognised and accredited by Investors in People.
- Our Customer Service Office was also recently accredited by the Call Centre Association (CCA) , which rigorously measures all areas of the front line customer process.
- We are one of a select group of companies to have Institute of Leadership and Management (ILM) accredited Coaches.
- Managing and understanding our customers' needs is critical to the success of our business. In support of this is the operation of an effective complaints management system. Our Customer Assistance department recently achieved the BSI Complaints Handling award.
- The Student Loans Company won the award for the 'Most Innovative Learning Solution' at the Thomson NETg annual Illuminati Awards. The Awards, which honour excellence and achievement in employee learning programmes, were open to all Thomson NETg clients throughout the UK who were able to demonstrate significant accomplishment and measurable success.