The Student Loans Company operates in four locations:
- Glasgow
- Hillington near Glasgow,
- Colwyn Bay, North Wales
- Darlington, North East England.
Most of our 1300 staff are based at our headquarters in central Glasgow, where management & administration functions, product development teams, and 200-plus specialists in information technology, operate.
The site also accommodates a contact centre that handles over four million telephone enquiries annually on all matters relating to the administration of loan accounts. In addition to handling calls on student support, they provide assistance to local education authorities and work closely with higher education providers in the delivery of student payments and tuition fee payments.
Staff in Hillington, near Glasgow Airport, manage the large volumes of mail that we dispatch and receive as well as high volume printing, scanning and distribution.
SLC operate a bi-lingual Customer Support Office in Colwyn Bay, North Wales. This facility provides current and potential students and their sponsors with information about student finance.
The EU Students Team based in Darlington, which deals with the administration of tuition fee loans for EU students, was transferred from the Department for Innovation Universities and Skills’ operations to Student Loans Company operations this year together with DIUS’ student finance customer helpdesk.