Company Structure
The Executive Function
Representatives from the Department for Business, Innovation and
Skills (BIS) and The Scottish Government also attend board meetings
as Assessors, as does a representative of the Welsh Assembly
Government, together with the members of the Executive Management
Team.
Executive Management Team
Overseeing the Operational and Support Divisions of the Company
is the Executive Management Team, comprising of five directors, the
Company Secretary, and headed by the Chief Executive, Ed
Lester.
The quality and delivery of our products and services depend on
the capability we have within the organisation. The Executive
Management Team manages this capability through the activities of
the operational and support divisions of the Company.
Strategic Development is responsible for
helping to shape and translate Government policy for all four UK
Administrations into practical, operational reality for future
academic cycles and to help create and shape SLC to meet its
growing role in the wider emerging higher education and further
education landscape. The department is comprised of teams
covering Strategy, Business Development, Policy, Change and
Programme Management.
Operations is where the majority of our staff
work. Employees in this department are responsible for the day to
day services to our customers and for managing the annual
application cycle from assessment to payment and collections. The
division comprises: Contact Services, Operations Services, Quality
and Continuous Improvement, Repayment and Student Finance England
Processing.
ICT (Information Communications Technology), is
the second largest directorate within the Student Loans Company. We
run a set of IT systems that fulfil funding applications and
managed loan accounts to secure the recovery of funds. SLC builds
and maintains IT applications to enable us to service and support
400,000 new customers annually, 22 million accounts, 300 million
web page hits per annum, 250 million transactions and more than 40
business change projects. The division comprises operation,
development, design authority, commercial responsibilities and ICT
strategy.
Finance and Administration helps the
organisation to deliver its objectives by providing strong
financial management and customer focused services in Facilities,
Procurement and Data Services & Analysis. The team is also
responsible for the value for money programme, payroll, expenses
and payments to suppliers. The department is divided into Finance,
Facilities, Procurement, and Data Services and Analysis.
People and Transformation supports the
organisation's capacity, capability and employee engagement,
recognising the importance of having the right people with the
right skills in place at the right time to deliver an improved
service to our customers. It comprises, HR, Internal
Communications, Management Development, Organisational Development
and Learning.
Assurance Services comprises legal and
compliance, corporate assurance, internal audit and the special
investigations unit.
Marketing and Communications incorporates those
areas responsible for communicating with our customers and includes
stakeholders, press and media and the general public. The division
comprises Complaints Resolution Unit, Customer Insight, External
Affairs, Information Advice and Guidance and Stakeholder
Services.