Structure

Overall operational control is in the hands of a Company Board. Chaired by Ed Smith it comprises the Chief Executive, six non-executive directors and the Company Secretary.

Company Structure

The Executive Function

Representatives from the Department for Business, Innovation and Skills (BIS) and The Scottish Government also attend board meetings as Assessors, as does a representative of the Welsh Assembly Government, together with the members of the Executive Management Team.


Executive Management Team

Overseeing the Operational and Support Divisions of the Company is the Executive Management Team, comprising of five directors, the Company Secretary, and headed by the Chief Executive, Mick Laverty.

The quality and delivery of our products and services depend on the capability we have within the organisation. The Executive Management Team manages this capability through the activities of the operational and support divisions of the Company.

Strategic Development is responsible for helping to shape and translate Government policy for all four UK Administrations into practical, operational reality for future academic cycles and to help create and shape SLC to meet its growing role in the wider emerging higher education and further education landscape.  The department is comprised of teams covering Strategy, Business Development, Policy, Change and Programme Management.

Operations is where the majority of our staff work. Employees in this department are responsible for the day to day services to our customers and for managing the annual application cycle from assessment to payment and collections. The division comprises: Contact Services, Operations Services, Quality and Continuous Improvement, Repayment and Student Finance England Processing.

ICT (Information Communications Technology), is the second largest directorate within the Student Loans Company. We run a set of IT systems that fulfil funding applications and managed loan accounts to secure the recovery of funds. SLC builds and maintains IT applications to enable us to service and support 400,000 new customers annually, 22 million accounts, 300 million web page hits per annum, 250 million transactions and more than 40 business change projects. The division comprises operation, development, design authority, commercial responsibilities and ICT strategy.

Finance and Administration helps the organisation to deliver its objectives by providing strong financial management and customer focused services in Facilities, Procurement and Data Services & Analysis. The team is also responsible for the value for money programme, payroll, expenses and payments to suppliers. The department is divided into Finance, Facilities, Procurement, and Data Services and Analysis.

People and Transformation supports the organisation's capacity, capability and employee engagement, recognising the importance of having the right people with the right skills in place at the right time to deliver an improved service to our customers. It comprises, HR, Internal Communications, Management Development, Organisational Development and Learning.

Assurance Services comprises legal and compliance, corporate assurance, internal audit and the special investigations unit.

Marketing incorporates those areas responsible for communicating with our customers and includes stakeholders, press and media and the general public. The division comprises Complaints Resolution Unit, Customer Insight, External Affairs, Information Advice and Guidance and Stakeholder Services.