Structure of the company
The SLC Board is chaired by Christian Brodie and comprises the Chief Executive Steve Lamey, five Non-Executive Directors and the Company Secretary. The Chief Executive and six Executive Directors form the Executive Leadership Team, which is responsible for the operational management of the organisation.
Customer Services and Operations
The largest directorate within the company manages the annual application cycle from assessment to payment. Responsible for our day to day services, it incorporates those areas responsible for communicating with our customers; fully involving them in service design and using their feedback to continuously improve quality of service.
Repayments, Counter Fraud and Commercial
The directorate is at the heart of our renewed and redoubled focus on our Repayments service, a key priority being to work with HMRC and BIS to increase the yield and value of the loan book. Its departments are also responsible for managing effective counter-fraud and error-reduction activities in line with our commitment to manage public money responsibly.
Finance, Strategy and Corporate Services
The directorate provides strong financial management alongside customer focused corporate services. Responsible for helping to shape and translate Government policy for all four UK Administrations, as well as engaging with our partners, stakeholders, the media and the general public.
We recognise that our people are critical to our success and underpin everything we do. The directorate provides the supporting mechanisms vital to ensuring staff have the skills and capabilities required to deliver services for our customers and stakeholders both now and in the future.
Digital, Transformation and Technical Services
The second largest of our directorates is responsible for the development and maintenance of our IT systems, fulfilling funding applications and managing loan accounts to secure the recovery of funds.
Our Transformation Programme is the key enabler in delivering our vision of being a digital, customer-focused, centre of excellence. The directorate is responsible for overseeing the replacement of our aging core systems with proven, industry standard banking and security solutions.