Customer Enquiries
Student finance enquiries
For information and advice about the types of financial assistance you may qualify for, or to query the progress of your student finance application, contact the Student Finance office for your area.
For Loan Repayment Enquiries click here.
Resident in England
- Website: www.direct.gov.uk/StudentFinance
- Tel: 0845 300 50 90
(open mon - fri from 8.00am to 8.00pm and between 9.00am and 5.30pm on sat - sun, local call rates apply) - Minicom: 0845 604 4434
(You must have access to a Minicom device in order to use this service).
Resident in Wales
- Website: www.studentfinancewales.co.uk
- Website: www.cyllidmyfyrwyrcymru.co.uk (Welsh version)
- Tel: 0845 602 8845
(open 8am-8pm Mon-Fri and between 9am-1pm on Saturday, local call rates apply). - Minicom: 0845 603 1693
(You must have access to a Minicom device in order to use this service). - Email: All emails to Student Finance Wales must be sent through the secure message facility on the website.
Log into your account and choose "Ask a Question" from the links on the left hand side.
Your email message will automatically be sent to a Student Finance Wales representative who can assist you.
Resident in Northern Ireland
- Website: www.studentfinanceni.co.uk
- Tel: 0845 600 0662
(open Mon - Fri from 8.00am -8.00pm and between 9.00am-5.30pm on Sat - Sun, local call rates apply). - Email: All emails to Student Finance NI must be sent through the secure message facility on the website.
Log into your account and choose "Ask a Question" from the links on the left hand side.
Your email message will automatically be sent to a Student Finance NI representative who can assist you.
Resident in Scotland
- Website: www.saas.gov.uk
From other EU countries
- Website: www.direct.gov.uk/studentfinance-eu
- Tel: +44 (0)141 243 3570
Loan repayment enquiries
For Loan repayment information and access to our online repayment service, visit Student Loan Repayment.
For Income Contingent Repayment (ICR) loans - if your course began during or after 1998:
- Tel: 0845 0738 891 (open mon - fri from 8.00am to 5.30pm)
For fixed-term (mortgage style) loans - if your course began before 1998:
- Tel: 0845 0738 889 (open mon - fri from 8.00am to 8.00pm)
Deferring repayment of fixed-term loans
Contact our deferment helpline for advice about deferring repayment of your fixed-term loan.
- Tel: 0845 0738 890
- Minicom: 0845 0738 906 (You must have access to a Minicom device in order to use this service).
Overseas customers
Find more information on repaying your loans from overseas
Customers from overseas who wish to discuss repayment of their student loan can contact us on:
- Tel: +44 141 243 3660.
If you have difficulty repaying your loan
Should you fall behind with repayment of your loan, please contact our collections team for advice and assistance.
- Tel: 0845 0738 895
- Minicom: 0845 0738 907 (You must have access to a Minicom device in order to use this service).
If you require correspondence in large font
Should you require correspondence be converted into large font please email us at:
With the following information:
- Name
- Customer Reference Number
- Address
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If you require correspondence in braille
Should you require correspondence be converted into large font please email us at:
With the following information:
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