Customer Enquiries

Loan repayment enquiries

For Loan repayment information and access to our online repayment service, visit Student Loan Repayment.

For Income Contingent Repayment (ICR) loans - if your course began during or after 1998:

For fixed-term (mortgage style) loans - if your course began before 1998:

Contact our deferment helpline for advice about deferring repayment of your fixed-term loan.

Tel: 0870 606 0704
Minicom: 0870 241 4632
(You must have access to a Minicom device in order to use this service).

Should you fall behind with repayment of your loan, please contact our collections team for advice and assistance.

Tel: 0870 242 3220
Minicom: 0870 241 4634
(You must have access to a Minicom device in order to use this service).

Customers from overseas who wish to discuss repayment of their student loan can contact us on:

For information and advice about the types of financial assistance you may qualify for, or to query the progress of your student finance application:

Website: http://www.direct.gov.uk/StudentFinance
Tel: 0845 300 50 90
(open mon - fri from 8.00am to 8.00pm and between 9.00am and 5.30pm on sat - sun, local call rates apply)
Minicom: 0845 604 4434
(You must have access to a Minicom device in order to use this service).

Website: http://www.studentfinancewales.co.uk
Website: http://www.cyllidmyfyrwyrcymru.co.uk (Welsh version)
Tel: 0845 602 8845
(open 8am-8pm Mon-Fri and between 9am-1pm on Saturday, local call rates apply).
Minicom: 0845 603 1693
(You must have access to a Minicom device in order to use this service).
Email: All emails to Student Finance Wales must be sent through the secure message facility on the website.
Log into your account and choose "Ask a Question" from the links on the left hand side.
Your email message will automatically be sent to a Student Finance Wales representative who can assist you.

Website: http://www.studentfinanceni.co.uk
Tel: 0845 600 0662
(open Mon - Fri from 8.00am -8.00pm and between 9.00am-5.30pm on Sat - Sun, local call rates apply).
Email: All emails to Student Finance NI must be sent through the secure message facility on the website.
Log into your account and choose "Ask a Question" from the links on the left hand side.
Your email message will automatically be sent to a Student Finance NI representative who can assist you.

If you have an general enquiry about a student loan scheme: