Customer Enquiries

For information and advice about the types of financial assistance you may qualify for, or to query the progress of your student finance application, contact the Student Finance office for your area.

Student Finance Enquiries

Customers paying back student loans should read the section, loan repayment enquiries.

Resident in England

  • Website: www.gov.uk/browse/education/student-finance
  • Follow Student Finance England on facebook and twitter
  • Tel: 0300 100 0607
    (open Mon-Fri from 8.00am to 8.00pm and between 9.00am and 4.00pm on Sat - Sun)
  • Minicom: 0300 100 0622
    (You must have access to a Minicom device in order to use this service).

Calls from mobiles may cost more and you should check the cost of calls with your provider.

Resident in Wales

Calls from mobiles may cost more and you should check the cost of calls with your provider.

 

Resident in Northern Ireland

  • Website: www.studentfinanceni.co.uk
  • Tel: 0300 100 0077
    (open Mon - Fri from 8.00am -8.00pm and between 9.00am-4.00pm on Sat - Sun).

Calls from mobiles may cost more and you should check the cost of calls with your provider.

 

Resident in Scotland

Contact Student Awards Agency for Scotland (SAAS) for information and advice about applying for student finance or to query an application you have already made:

  • Website: www.saas.gov.uk
  • Tel: 0300 555 0505 (open 8.30am - 5.00pm ( 4.30pm on Fridays) 8.00am - 6.00pm (4.30pm on Fridays) from early June to mid October).

Contact us to query loan payments, due to be paid to you, after your application has been approved:

  • Tel: 0300 100 0609 (open Mon - Fri 8.00am to 8.00pm and Sat - Sun 9.00am and 5.30pm)

Calls from mobiles may cost more and you should check the cost of calls with your provider.

If your bank account details change, please contact both SAAS and SLC to update them.

From other EU countries

Loan repayment enquiries

Resident in the United Kingdom

For loan repayment information and access to our online repayment service, visit:

For Income Contingent Repayment (ICR) loans - if your course began during or after 1998:

  • Tel: 0300 100 0611 (open mon - fri from 8.00am to 8.00pm)

Calls from mobiles may cost more and you should check the cost of calls with your provider.

Resident Overseas

More information on repaying your loans from overseas can be found on our repayment website:

Customers from overseas who wish to discuss repayment of their student loan can contact us on:

  • Tel: +44 141 243 3660.

Large font or Braille enquiries

Large font

Should you require your correspondence be converted into large font please email us at:

With the following information:

  • Name
  • Customer Reference Number
  • Address
  • Font Size ie (18)
  • Font Type ie (arial)

Braille

Should you require correspondence be converted into braille please email us at:

With the following information:

  • Name
  • Customer Reference Number
  • Address