Requesting information
Most of the information listed in our Publication
Scheme is available to download from this website. If the
information you seek is listed in our scheme but is not published
on this site, please contact us:
You can email your request to FOI.Publication_Scheme@slc.co.uk.
All information under the Scheme will normally be available in
paper copy form. Please address any written requests to:
Freedom of Information Office,
Student Loans Company Limited,
100 Bothwell Street,
Glasgow
G2 7JD
When writing to us to request information, include your name and
address, full details of the information or documents you would
like to receive, and any fee applicable (see Our charging -policy
for further information on fees).
When requesting information from us, please provide a telephone
number so that we can contact you, if necessary, to clarify the
details of your request.
Feedback
We constantly review and seek to improve our Scheme. We welcome
feedback on how we can develop further. If you would like to
comment on any aspect of our Scheme or let us know how it can be
improved, please contact us.
Complaints
Should you wish to complain about any aspect of our scheme
please contact us and we will try to resolve your complaint as
quickly as possible.
Any complaint will be acknowledged within five working days of
receipt and we will respond in full within twenty working days.
Requests for personal information
If you wish to make a request for any personal information that
SLC may hold on you, this type of request is more commonly known as
a Subject Access Request ("SAR"). SARs are governed by the Data
Protection Act 1998.
The charge for a SAR is £10 and we normally have 40 calendar
days from receipt of the fee and your request to respond.
Anyone can make a SAR for information that we hold about them.
To make a SAR, you must submit your request in writing and
provide:
- sufficient personal information to enable us to identify you -
for example, your name, address, date of birth, and your Customer
Reference Number; and
- a cheque or postal order for £10, payable to 'The Student Loans
Company Limited'.
Please be as specific as possible and ensure that the
description of the information you require is clear and detailed to
enable us to find the personal information you are seeking.
If we do not have enough information in order to confirm your
identity or locate what you are seeking, we may ask you to provide
clarification or further information.
Please send your SAR to:
Subject Access Requests
Operations Services
The Student Loans Company Limited
100 Bothwell Street
Glasgow
G2 7JD