Requests for personal information

You can request access to personal information that we hold on you, by making a Subject Access Request ("SAR").

SARs are governed by the Data Protection Act 1998.

The charge for a SAR is £10 and we normally have 40 calendar days from receipt of the fee and your request to respond.

Anyone can make a SAR for information that we hold about them. To make a SAR, you must submit your request in writing and provide:

  • sufficient personal information to enable us to identify you - for example, your name, address, date of birth, and your Customer Reference Number; and
  • a cheque or postal order for £10, payable to 'The Student Loans Company Limited'.

Please be as specific as possible and ensure that the description of the information you require is clear and detailed to enable us to find the personal information you are seeking.

If we do not have enough information in order to confirm your identity or locate what you are seeking, we may ask you to provide clarification or further information.

Please send your SAR to:
Subject Access Requests
Operations Services
The Student Loans Company Limited
100 Bothwell Street
Glasgow
G2 7JD