Customer Enquiries

Where to go for information on Student Finance if you are from…


England

  • Website: http://www.studentfinancedirect.co.uk
  • Tel: 08456 077 577
    (open mon - fri from 8.00am to 8.00pm and between 9.00am and 5.30pm on sat - sun, local call rates apply)
  • Minicom: 0845 604 4434
  • Email: All emails to Student Finance Direct must be sent through the secure message facility on the website.
    Log into your account and choose "Ask a Question" from the links on the left hand side.
    Your email message will automatically be sent to a Student Finance Direct representative who can assist you.
  • Webchat: You can chat to an advisor live over the internet. Go to the Student Finance Direct website and click on "click here to chat to an advisor"
     

Wales

  • Website: http://www.studentfinancewales.co.uk
  • Website: http://www.cyllidmyfyrwyrcymru.co.uk (Welsh version)
  • Tel: 0845 602 8845
    (open 8am-8pm Mon-Fri and between 9am-1pm on Saturday, local call rates apply).
  • Email: All emails to Student Finance Direct must be sent through the secure message facility on the website.
    Log into your account and choose "Ask a Question" from the links on the left hand side.
    Your email message will automatically be sent to a Student Finance Wales representative who can assist you.
     

Northern Ireland

  • Website: http://www.studentfinanceni.co.uk
  • Tel: 0845 600 0662
    (open Mon - Fri from 8.00am -8.00pm and between 9.00am-5.30pm on Sat - Sun, local call rates apply).
  • Email: All emails to Student Finance Direct must be sent through the secure message facility on the website.
    Log into your account and choose "Ask a Question" from the links on the left hand side.
    Your email message will automatically be sent to a Student Finance NI representative who can assist you.
     

Scotland

 
from other EU countries

Other useful contact numbers…

if you have an enquiry about a student loan scheme

  • Tel:  0800 40 50 10
  • Minicom: 0800 085 3950

If you need our disabled helpline number

  • Tel: 0870 606 0704

if you have a questions about your loan account

  • General enquiries - Tel: 0870 242 2211
  • Deferment enquiries - Tel: 0870 606 0704
  • Minicom: 0870 241 4632

If you are in arrears with your loan repayments

  • Arrears enquiries – Tel: 0870 242 3220
  • Minicom: 0870 241 4634