Joseph - Customer Support Office
My name is Joseph and I joined the Student Loans Company in October 2005 after a friend recommended working here – a great way to find a new job!
I’m part of team 9 in the Customer Support Office based on floor 5 and we work Tuesdays to Saturdays from 9am - 5.30pm. We’re a really close team – it’s brilliant…so full of characters! And our Team Leader really understands us, too. On a busy day you know she feels our pain!
My day can be pretty varied. As we are responsible for taking care of the customers our communication with them changes all the time - from telephone enquiries to real time web chatting and offline emailing. And it’s not just because the work’s varied that makes the day interesting – it’s the customers too. They can be new customers, repayment customers, foreign customers, parents, teachers, local authorities - the list goes on.
There’s lots of training opportunities in our company. In fact, the training is brilliant. If you need extra you’ll get it and it all links into a personal development plan, which everyone gets each year. Nobody is left in the dark and we have a buddy system to help you learn the ropes. Refresher training is also available on request if there’s something that you need to brush up on.
Communication is really good. We are personally emailed if a problem from any of our sources arises and we attend team meetings every week to make sure we are on top of any issues and that we run as smooth as possible.
It’s great being able to build a rapport with the customers and I know it really makes a difference to them, as we play a really significant part in their journey through education from the beginning to the end.
I’ve found that working here you need to be confident in yourself and confident in the job you are doing. And you need to convey that to the person you are talking to. Oh, and as you can imagine, you also need some patience and good listening skills.
There are lots of opportunities to manage your time here. Having 25 days holiday is great - and you can also work flexi hours to accrue extra half or full days off!
It’s a brilliant company to work for and where I work it feels more like a company than a call centre. You have your own desk, email address and telephone number – which makes you feel more like a person and not just a number.
I’m part of team 9 in the Customer Support Office based on floor 5 and we work Tuesdays to Saturdays from 9am - 5.30pm. We’re a really close team – it’s brilliant…so full of characters! And our Team Leader really understands us, too. On a busy day you know she feels our pain!
My day can be pretty varied. As we are responsible for taking care of the customers our communication with them changes all the time - from telephone enquiries to real time web chatting and offline emailing. And it’s not just because the work’s varied that makes the day interesting – it’s the customers too. They can be new customers, repayment customers, foreign customers, parents, teachers, local authorities - the list goes on.
There’s lots of training opportunities in our company. In fact, the training is brilliant. If you need extra you’ll get it and it all links into a personal development plan, which everyone gets each year. Nobody is left in the dark and we have a buddy system to help you learn the ropes. Refresher training is also available on request if there’s something that you need to brush up on.
Communication is really good. We are personally emailed if a problem from any of our sources arises and we attend team meetings every week to make sure we are on top of any issues and that we run as smooth as possible.
It’s great being able to build a rapport with the customers and I know it really makes a difference to them, as we play a really significant part in their journey through education from the beginning to the end.
I’ve found that working here you need to be confident in yourself and confident in the job you are doing. And you need to convey that to the person you are talking to. Oh, and as you can imagine, you also need some patience and good listening skills.
There are lots of opportunities to manage your time here. Having 25 days holiday is great - and you can also work flexi hours to accrue extra half or full days off!
It’s a brilliant company to work for and where I work it feels more like a company than a call centre. You have your own desk, email address and telephone number – which makes you feel more like a person and not just a number.