SLC’s contact centre open hours and operating hours are changing

13 November 2015

To allow planned improvements to our systems, we are closing our contact centres on Sundays from 15 November 2015 to 28 February 2016 (inclusive). Customers will still be able to access their online student finance account or apply for student finance by visiting www.gov.uk/studentfinance.

We have chosen to close on a Sunday from the middle of November to the end of February as this is the quietest period for our contact centres. This will allow us to make improvements to our systems and help to minimise interruption to our services during the academic year 2016/17 application cycle.

We anticipate a relatively small increase in calls into our contact centres on Mondays and have increased our capacity accordingly.