Student Finance Stakeholders Operations Group

Student Finance Stakeholders Operations Group

The Stakeholder Operations Group contribute specialist insight, knowledge and expertise to support SLC to deliver successful student finance services.

The group do this by working closely with us to analyse and challenge the operational performance of our services, identify student issues at a local level and input to the development and design of future student and HEP services and processes, and to our customer marketing campaigns.

Membership

Chair - Academic Registrars Council

Sharon Harrison-Barker

ARC

AMOSSHE, The Student Services Organisation

Jayne Aldridge

AMOSSHE

Academic Registrars Council Admissions Practitioners Group

Catherine Schofield

ARC-APG

Income Section Manager Finance and Planning Newcastle University

Karen Carvell

BUFDG

Higher Education Liaison Officers Association

Robbie Pickles

HELOA

Higher Education Strategic Planners Association

Jackie Njoroge / Amanda Watson

HESPA

National Association for Managers of Student Services

Wayne Dewick

NAMSS

National Association of Student Money Advisers

Phil Davis / Lynne Condell

NASMA

National Union of Students

Alan Roberts

NUS

Open University (part-time)

Sarah Butterworth

OU

Student Records Officers Conference

Ray Lock

SROC

Universities and Colleges Admissions Service

Carys Fisher

UCAS

Department for Education

Douglas Leckie

DfE

Welsh Government

Meinir Collyer

WG

Student Loans Company

Derek Ross

SLC

Meeting dates

The Student Finance Stakeholders Operations Group meets monthly and holds a weekly teleconference during peak processing times from May to October.

Key agenda points from previous meeting

18 October 2017
The Stakeholder Operations group discussed Student Finance England and Student Finance Wales operational performance noting that: circa £2 billion in Tuition Fee payments had been successfully paid to universities and colleges at the first payment point on 18th October; the processing and contact position remained challenging due to ongoing resource pressures. The group discussed SLC priorities being progressed in relation to customer service enhancements, including identifying and routing complex customer queries to specialist advisers. They input to a discussion on customer marketing plans and activity for 2018/19, including repayments marketing.