Refund and loan cancellation evidence

Find out what evidence you need to send

Evidence in support of a refund request
Evidence in support of a loan cancellation request

Refund evidence

You can request a refund of loan repayment under specific circumstance:

Repaid too much?

If you’ve paid off your student loan balance but we're still awaiting the information from HM Revenue and Customs (HMRC), you can apply for a refund.
You’ll need to send clear photocopies of your:

  • last P60; and
  • all your current financial years payslips.

You’ll also need to give us your bank sort code and account number for payment of any refund. Send this with your Customer Reference Number to:
Student Loans Company
100 Bothwell Street
Glasgow
G2 7JD

When we process this we will advise HMRC to notify your employer to stop student loan deductions. This can take a month, which may mean that you’ll have another one or two deductions taken. Repeat the above process for a final refund.

Not due to make repayments?

If you made repayments during a financial year, but at the end of it earned under the annual repayment threshold, you can request a refund of the repayment(s) made.
You’ll need to send clear photocopies of your:

  • payslip(s) showing the deductions made; and
  • P60 for the financial year the repayments were deducted.

Evidence along with your Customer Reference Number should be sent to:
Correspondence Department
Student Loans Company
100 Bothwell Street
Glasgow
G2 7JD

Loan cancellation evidence

Student loans will be cancelled if a customer:

Cancellation requests due to a disability

You’ll need to send copies of two items as evidence:

  1. A letter from a doctor or consultant stating that you’re 'Permanently unfit for work' and dated within the last 6 months.
  2. Evidence of disability related benefits.

Evidence of disability related benefits can be:
Last letter of assessment from the Benefits Agency; or
a bank statement showing these benefit payments (dated within the last 6 months).

The following benefits mean you may be eligible for student loan cancellation:

  • Employment and Support Allowance
  • Disability Living Allowance
  • Industrial Injuries Benefit
  • Severe Disablement Allowance

Evidence, along with your Customer Reference Number should be sent to:
Customer Care Team
Student Loans Company
100 Bothwell Street
Glasgow
G2 7JD

Cancellation requests due to a death

We’ll need you to send one of the following as evidence:

  • Original death certificate.
  • Original coroner’s interim certificate.
  • Copy of coroner’s certificate stamped by the coroner.
  • Copy of a foreign death certificate.

The cancellation request, along with the customer's Customer Reference Number should be sent to:

Operation Services
Student Loans Company
100 Bothwell Street
Glasgow
G2 7JD