Social media surgeries

We host regular student finance surgeries on Facebook and Twitter, normally on a Monday, Wednesday and Friday. Follow us for details and times: facebook.com/SFEngland and twitter.com/sf_england.

Post your student finance questions during our surgery hours for a real-time response or leave comments which will be responded to during these designated slots.

In addition to our general student finance surgeries, we run regular 'specialist support' surgeries for students who have queries about the additional funding that may be available to them. This includes Disabled Student Allowance, Child Care Grant, Parent Learning Allowance and Adult Dependants Grant.

The next specialist support surgeries will take place from 11.30am to 2.30pm on 12 April, 10 May and 14 June.

If you've got a query about student loan repayment, our dedicated repayment advisors will be on our social media sites from 2-4pm on Monday 16, 23 and 30 April.

Note: Customers with queries relating to their specific accounts should call us on 0845 300 50 90 or for repayment queries on 0845 0738 891. Social networking forums are public and students should not disclose personal or financial details on these sites.

2012/13 Student Finance England service is now open!

New and continuing students can apply online at www.direct.gov.uk/studentfinance.

Students don't need to have a confirmed place at university to apply.  We're encouraging students to apply online as early as possible to make sure they get the money they're entitled to at the start of term.

The deadline for submitting applications is 31 May for new students and 29 June for continuing students.

Confirmation of Payment

We're sending everyone a text to confirm when their student finance will be paid into their bank account. If you don't receive a text from us, please don't worry - this may simply mean that we don't have an up to date mobile number for you, and will not affect your payment.

Beware of bogus emails

We are aware of a number of email campaigns claiming to be from Student Finance Wales. These bogus emails (phishing) may ask you to provide your security details. If you receive a suspicious email please forward it immediately to security@slc.co.uk.

Protecting you and your information is paramount to Student Finance Wales. Remember we will never email you asking for login or user details. It's easy to protect yourself online - to find out more, visit our online safety page.

Students attending courses in Scotland

Please note that the changes to fee charges for students from the rest of the UK attending a course in Scottish HEI, coming into play in Academic Year 2012/13, will not apply to students who have started their course before 2012. More information can be found here.

Need to change your course?

If you need to change any details about the university/college or course you'll be attending this year, do it now to make sure you can be paid at the start of your course.  You can change your details by logging in to your online account.