Online safety

Advice on keeping your identity and computer safe online

Image of two girls sitting at a laptop

At the Student Loans Company we are committed to protecting you and your information. There are a number of steps you can also take to stay safe online.

Tell us

If you believe you have received any communication that is suspicious, or are concerned about the safety of your account please get in touch with us by email at

If you have responded to a phishing email you should change your account password and forward the email to our security team at
Please note we cannot respond to all emails sent.